Please contact us with your order or your request
for more information. Please include phone number(s) and/or email address you
can be reached at. Our hours are Monday through Friday 9:00 a.m. -
5:00 p.m. Central Standard Time.
Terms and Conditions of Sale
Orders require prepayment. We accept Check, Cash, Money Order, or
Please allow extra time when paying by personal check.
We wait three (3) days after receipt
of a personal check before shipping product to allow for processing time. Sales
tax will be added to all Missouri transactions. We do not accept
responsibility for incorrect or incomplete orders. Custom orders
require a non-refundable 50% deposit before work begins.
Delivery dates are an estimate and are not guaranteed.
Items shipped are pre-paid and freight will be included on your invoice. We
can ship any item either by UPS, FedEX, DHL, or by common carrier (truck).
Customer is responsible for inspecting goods upon delivery for damage or
shortage. Orders to outside of the USA: Any taxes/duties/fees
from cross-border trades are the responsibility of the buyer unless it has
been agreed upon otherwise.
Returns will not be accepted without prior authorization
from Hilton Handcraft of the Ozarks. Returns for reasons other than
defective merchandise but be shipped prepaid and in original packaging in
re-saleable condition and arrive at Hilton Handcraft of the Ozarks within 30
days of purchase. A restocking fee of 15% will be assessed.
Contact Hilton Handcraft of the Ozarks to notify
us of the damage so that we can arrange for the carrier to inspect the
damage and have it returned. DO NOT throw away shipping boxes, the
carrier will need to inspect these to process the claim. If you are returning merchandise as a result of (a) error on our
part, or; (b) defective product, we will exchange it free of
charge, or refund the full cost of the merchandise and shipping charges. In accordance with standard industry practices, we do not reimburse shipping costs incurred by sending items to us
unless you are sent a pre-paid envelope/box to return it in.
Stock item order cancellation before shipment is subject
to a 25% handling charge. Custom orders are non-cancellable once
product work begins. Custom orders and Digital downloads (plans,
videos, articles) are non-returnable and non-refundable.
Prices are subject to change without notice. Please
verify prices with us when placing your order. Suitability of products
for purpose used should be verified by the purchaser.
Notice to residents of California: Click here to view
Proposition 65 warning
PLEASE NOTE: We no longer (as of 5/15/09)
ship anything via US Mail. We can
no longer afford to do business with them because of all of the delays, lost
items and poor customer service. Our customers demand quick, reliable,
and affordable shipping and the US Postal Service just isn't delivering that
for us ... or for our customers. We've had intermittent problems with
them for many years but the final straw was a 100% failure rate on several
packages shipped out this week to various places. This costs us money
and results in a poor image for our company. No more.
prices are FOB Aurora, MO. Subject to change without notice.
Please call us at 417-678-2964 for our
Mailing & Shipping Address.